Frequently Asked Questions

Should you need to reach us please either fill out the website contact form or email directly at hello@imaginefiberartsllc.com

Yes and yes. We have eco-friendly Non Superwash Yarn of many types and gauges as well as a new Vegan Yarns coming soon. Please see the list of yarn bases for more information for as well.as the descriptions of the yarn bases provided with the yarn offerings. We will update our website as new yarn bases become available. Also we will provide info on our new offerings through emails, FB and IG as well as our Blog.

Ooohhh...great question. That's hard to pinpoint. Well have some super soft Cashmere yarns, Ultra FIne Superwash and Non Superwash Merino, Yak, Brushed Suri Alpaca and Silk yarns. And for some folks cotton seems to be the softest and most soothing yarn for their skin and we'll be adding a cotton line soon.

 For all Ready to Ship Yarn the photos supplied online are the exact photos of the yarn that we hand dyed. However colors may vary slightly due to individual computer/phone screens. We do our best to take photos as lifelike as possible. If the yarn colorway is dyed to order then the photos are images of the representative yarn skeins and may slightly differ from the sample yarns.

Yes. Our 'We've Got Your Back Promise'-

We get it. You're unsure if this color will work.... Or not quite solid on a particular yarn base. Yarn should be enjoyed. So if you don't love it- reach out. We'll email a return ticket and you can pack up the yarn and send it back. It's that simple.

Clearance and Discontinued Yarn Skeins are final sale only and clearly marked due to their low discounted price.

All regular price/weekly promo yarns have our 'We've got your back' Promise.

Yarn that is returned must be in its original form meaning that it cannot be caked or wound. All strings on the original hank must still be in place and the yarn hank must be in resalable  condition for us to accept the return and credit back your account. All returns are subject to our approval and return funds shall be applied to the credit card that you used for the original purchase. 

Yes. Please reach out through the online website form or email listed above to contact us and we are happy to help. Any additional information that you can offer such as the pattern and designer name, base colorway you are looking to pair, yarn base that you would like to use is helpful and we will put together some photos for you. 

No. Not at this time. However if you want to meet in person please click on the Welcome and Events Tab at the top of the website to see our current schedule. We hope to see you real soon.

We currently ship yarn M-F. If you need yarn balled/caked and are paying for the service it can delay your shipment by a few days. If you are purchasing Ready to Ship Yarn we will ship within 2-3 business days. If you are purchasing Dyed to Order Yarn then the shipment will be sent as soon as we get the yarn dyed and prepared.  Please reach out to us directly at our email address or through the contact form if you believe your order is significantly delayed.

We regularly offer sales and promotions on different yarn bases, clearance items, or discontinued yarn bases. From time to time we also offer coupon codes to our current clients for additional percentage, dollars off or perhaps some free mini skeins as a bonus with purchase. Please sign up for our Blog, Emails and Newsletter to get additional Dollars Off, Friends and Family Discounts, and promo updates. Being in the know saves you money.

Yes. We do offer free shipping on purchases. Current free shipping promos appear at the top of the website info bars.

Once a package leaves our facility and is in the hands of the carrier Imagine Fiber Arts has no control over the package. We are happy to provide tracking number) to you. We can assist you in your filing a missing package claim or damage claim however we are not responsible for the damages or missing package. We may also choose on occasion to file the damaged our missing packages claim for you. For packages greater than $300 we may reach out prior to shipping and ask if you want to pay for additional insurance on your package or we may request additional funds to pay for signature services from carrier to ensure that you have actually received your package.

 We recommend all yarn should be hand washed and laid flat to dry. Superwash yarn is machine washable and dryable but our recommendation still remains to hand wash and dry.  All Non Superwash yarn should be washed by hand and laid flat to dry as well. Please use a wool wash made for wool yarns if possible.